Smile and Dial


As some of you may or may not know, I graduated last June (2015). Since then, I’ve had two full-time jobs. Especially for my first job, while I wasn’t a telemarketer, a lot of my prospecting for business was through cold calling. (As one of my coworkers would say, this is when I don’t know you, and you don’t know me, but I’m calling you).

I loved my job, but a big part of it was dealing with strangers’ lack of manners and mood swings.

The following is a list from many hours of personal experience, of the kinds of people you reach on the other end of the phone. Some are descriptions, where as some are actual lines I’ve received. I’m sure at least one of these will explain you or someone you know.

1. The One that Pretends It’s a Wrong Number

Ms. Tran, I know your accent, my relatives have the same one. Don’t even tell me it’s the wrong number.

2. The Ones Who Can’t Say No

You ask me to call back instead, but once I do – you block our number

3. The Patronizing Middle-Aged Woman

“Sweetie, I know you’re doing a good job, and you’re doing an excellent job, but I would truly appreciate if you’d put me in the Do Not Solicit List.”

4. The One that Asks you Out

“Listen you sound really cute and all, but I’m really not interested. Do you wanna give me your number? You know what? You have mine right?”

5. The one that asks “What Do You Want?”

What Do I Want? To no longer continue this conversation is what I want. Every time this happens, I just wonder how the conversation would have gone, if I was in front of their face. Say it to my face thoughhh.

6. The Screamer


But what if I was your doctor calling..

7. The Elders 

Elders only go one of two ways. EITHER they’re EXTREMELY skeptical, and before you can justify yourself you’re already a scam OR they’re extremely open and I end up spending 20 minutes talking about their grandson (I love these ones).

8. The Tease 

They ask all the right questions, say all the right answers. Then all of a sudden….”well I’m not interested Bye!”

9. The Big Shot

These people are the ones that remind me, to always keep learning and to never think that I am the best that I can be. These are the ones that remind me to be humble. I’ve encountered several – whether it was the executive, business owner, stock broker or doctor – they established from my “Hello,” that I definitely will not add anything to their life.

Cold calling can be tough and definitely raises your blood pressure.  However, each and every one of these conversations have honestly thickened my skin and given me a boost of confidence. I mean, a lot of the time I was able to maintain a decent conversation with a stranger making probably 5x my income.

Anyway in writing this blog – I was worried that it wouldn’t be enjoyable or entertaining for someone who hasn’t had these experiences? But it was definitely a big chunk of my year that I wanted to share.

P.S my job does require me to dress business casual sometimes business formal – if you’re interested in seeing my outfits for work – let me know 🙂

Have a nice evening everyone –


– Alice

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